Support · User panel tickets
Customer Support & Tickets
Describe connection issues or order status in a ticket. Include the problem and steps you’ve already tried to help us investigate.
Log in to the relevant account before submitting or viewing a ticket.
Contact options and response times
User panel tickets: support for account-related issues
Submit connection, client, subscription data, payment verification and refund questions through the user panel. Add any follow-up details to the original ticket so the full context stays together.
No fixed response time is currently published. Response times depend on the issue, the information that needs checking and ticket volume. Check for updates in the user panel. Order-related questions may require additional information; submitting a ticket does not mean the issue has been resolved.
Email and Telegram
No public email address or Telegram contact is listed on this page. Contact support through the user panel, and never send account details or payment receipts to unverified accounts.
What to prepare before submitting a ticket
Connection and client issues
Include your platform, the route name shown in your client, roughly when the issue started and the full error message. Note whether it affects all websites or just one service, and whether switching networks or routes changes anything.
If you attach a screenshot, include the error message and relevant screen, but hide your username, subscription link and other sensitive details. Never share your account password, access token or full subscription URL.
Subscription and payment issues
Include the plan you selected, the order status shown in your panel, and whether you paid with Alipay, WeChat Pay or USDT. If the status hasn’t updated after payment, provide the order number and a payment record with sensitive details hidden. Check the original order status first to avoid paying twice.
Monthly subscription data resets each month on the activation date. Mid-cycle upgrades are prorated based on the remaining days. Data packages remain available until used and never expire. For questions about data usage, specify the package type and what the panel shows.
Refund questions
4MVPN offers a 14-day no-questions-asked refund. To request one, state your request and the relevant order in a ticket. See the refund policy for eligibility and instructions. Track refund progress through ticket replies and your payment provider; this page does not promise a specific arrival time.
Whenever possible, add details to the original ticket. If anything has changed, describe what’s different and the result of your latest steps; there’s no need to rewrite the full history.
Before submitting, you may want to check
New to the service? Follow the guides to set up your client and verify the connection. Unsure which international route to choose? See the route selection guide. For billing methods and data allowances, check plan pricing.
If these instructions don’t resolve the issue, tell us which step you’re stuck on and what the page displays. You don’t need to keep changing settings just to submit a ticket.